Privacy Policy

Information you provide. When you use the Service, you provide information such as your name, date of birth, and contact information, and details about your driver's license and suspension. Depending on your situation, this may include your driver's license number, the type and basis of your suspension, citation or court information, and related details you enter to generate your roadmap or prepare your packet.

Payment information. If you purchase a packet, your payment is processed by our payment processor, Stripe. We do not collect or store your full payment card number; Stripe handles payment information under its own privacy policy.

Information collected automatically. We collect limited technical and usage information, such as your device and browser type, IP address, the pages you view, and cookie identifiers.

We use information to: generate your reinstatement roadmap and prepare your packet; process payments; provide customer support; operate, maintain, secure, and improve the Service; and comply with legal obligations.

Uploaded official records. If you choose to upload your official driving record (or paste its text), we store the file in private storage scoped to your case and send it to an AI processor to extract the list of holds on the record. We show the extracted list back to you to confirm or correct before anything in your roadmap changes. Uploading is optional — you can use the free roadmap and prepare a packet without it.

We share information only as needed to operate the Service, including with:

• Service providers — such as Stripe (payment processing); our hosting, database, and storage providers; our transactional-email provider; and the AI processor we use to extract holds from uploaded driving records — who process information on our behalf and are permitted to use it only to provide services to us;
• Government or other parties when required by law, legal process, or to protect legal rights; and
• A successor entity in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

We use cookies and similar technologies for essential functionality (for example, to remember that you have viewed your case before checkout) and for basic analytics. You can control cookies through your browser settings; disabling them may affect how the Service works.

We retain your information for as long as needed to provide the Service and for a reasonable period afterward to meet legal, accounting, or operational requirements. You may request that we delete your information, subject to any legal obligation we have to retain it.

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your state of residence, you may have rights to access, correct, or delete your personal information, or to obtain a copy of it. To exercise these rights, contact us at info@reinstatelicense.org. We will respond as required by applicable law.

The Service is intended for individuals addressing a driver's license matter. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Because some driver's license applicants may be minors, a parent or legal guardian should be involved in any use of the Service by a minor.

The Service may link to third-party websites or government agencies. We are not responsible for the privacy practices of those sites.

We may update this Policy from time to time. We will post the updated Policy with a revised “Last updated” date.